Refund & Return Policy
At ONLY ONE USA, we want you to be satisfied with your purchase. Please review our return and refund policy below before placing your order.
Domestic Orders (United States)
We offer a 30-day return policy for orders delivered within the United States.
To be eligible for a return, your item must:
- Be returned within 30 days of delivery.
- Be unworn, unused, and in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Include proof of purchase or your order confirmation.
To request a return, please contact orders@onlyoneusa.com.
Approved returns should be sent to:
ONLY ONE USA
2 South Broad St
Clifton, NJ 07013
United States
Items returned without prior authorization may not be accepted.
International Orders
All international sales are final.
We do not accept returns, exchanges, or refunds on orders shipped outside the United States unless:
- The item arrives damaged.
- The item is defective.
- You receive the wrong item.
If any of the above applies, please contact orders@onlyoneusa.com within 7 days of delivery and include your order number and clear photographs of the issue.
Customers are responsible for all international shipping charges, customs duties, import taxes, VAT, brokerage fees, and any other fees imposed by their destination country. These charges are non-refundable.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or you received an incorrect product, contact orders@onlyoneusa.com as soon as possible with photographs of the issue so we can review your claim and provide an appropriate resolution.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Personalized or custom-made products
- Products marked as Final Sale
- Personal care items where applicable
Exchanges
We do not offer direct exchanges.
For eligible U.S. orders, you may return your item for a refund (subject to approval) and place a new order for the desired item.
International orders are not eligible for exchanges except for damaged, defective, or incorrectly shipped items.
European Union Customers
If applicable law requires a statutory cancellation or withdrawal right, ONLY ONE USA will comply with those legal obligations to the extent required by law. Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded.
Refunds
Once your approved return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact:
I recommend one additional protection
Add this sentence under International Orders:
ONLY ONE USA reserves the right to refuse returns or refunds for orders refused by the customer due to customs duties, import taxes, or delivery charges imposed by the destination country.
This protects you from customers refusing delivery simply because they don't want to pay customs fees.
do not remove anthign for domestic, read again
I agree. I wouldn't remove or weaken your domestic policy. The safest approach is to leave your U.S. policy exactly as it is and add a separate International Orders section. That way your domestic customers keep the 30-day return policy, while international customers clearly see the different rules.
Add the following section immediately after the paragraph that ends with:
"You can always contact us for any return question at orders@onlyoneusa.com"
International Orders
International shipping is available to select countries.
All international sales are final. We do not accept returns, exchanges, or refunds for international orders unless the item received is defective, damaged during transit, or an incorrect item was shipped.
Customers are responsible for all international shipping charges, customs duties, import taxes, VAT, brokerage fees, and any other fees imposed by the destination country. These charges are not included in the purchase price or shipping cost unless otherwise stated.
If you receive a damaged, defective, or incorrect item, please contact orders@onlyoneusa.com within 7 days of delivery with your order number and clear photographs of the issue. We will review your claim and provide an appropriate resolution.
ONLY ONE USA reserves the right to refuse returns or refunds for international orders refused by the customer due to customs duties, import taxes, brokerage fees, or any other government-imposed charges.
I also recommend one small change to your existing "Refunds" section
Right before:
"We will notify you once we've received and inspected your return..."
add this sentence:
Refunds apply only to eligible approved returns. International orders are not eligible for refunds except as stated in the International Orders section above.
This keeps 100% of your domestic policy intact while making the international policy crystal clear and legally consistent.
ok give me full final huge
Below is a polished, comprehensive version that keeps your entire U.S. return policy, while adding a clear International Orders section. It is written in a professional, brand-friendly style and protects ONLY ONE USA.
Refund & Return Policy
At ONLY ONE USA, we strive to provide premium products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Domestic Orders (United States)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be in the same condition that you received it.
- Be unworn or unused.
- Have all original tags attached.
- Be returned in its original packaging.
- Include the receipt or proof of purchase.
To start a return, please contact us at:
Returns must be authorized before being sent.
Approved returns should be mailed to:
ONLY ONE USA
2 South Broad St
Clifton, NJ 07013
United States
Items returned without first requesting a return authorization will not be accepted.
If you have any questions regarding a return, you may contact us anytime at orders@onlyoneusa.com.
International Orders
ONLY ONE USA proudly ships to select international destinations.
All international sales are final.
We do not accept returns, exchanges, cancellations, or refunds on international orders except in the limited circumstances described below.
International customers are responsible for:
- International shipping charges.
- Customs duties.
- Import taxes.
- VAT (Value Added Tax).
- Brokerage fees.
- Customs clearance fees.
- Any other charges assessed by the destination country.
These charges are determined by your local customs authority and are not included in your purchase price or shipping charges unless otherwise stated.
ONLY ONE USA has no control over these fees and cannot estimate or reimburse them.
Damaged, Defective, or Incorrect Items
If your international order arrives:
- Damaged,
- Defective, or
- You receive the wrong item,
please contact orders@onlyoneusa.com within 7 days of delivery.
Please include:
- Your order number.
- Clear photographs of the item.
- Photographs of the shipping box (if applicable).
- A brief description of the issue.
Our team will review your claim and determine the appropriate resolution, which may include a replacement, store credit, or refund where applicable.
Refused Shipments
If an international shipment is refused by the customer due to:
- Customs duties,
- Import taxes,
- Brokerage fees,
- Government charges,
- Delivery fees,
- Or any other destination-country charges,
the order will not qualify for a refund.
Any costs incurred by ONLY ONE USA due to the refusal may be deducted from any eligible refund where permitted by law.
Damages and Issues
Please inspect your order immediately upon delivery.
If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right.
Claims may require photographs of:
- The product.
- Original packaging.
- Shipping label.
- Any visible damage.
Failure to report shipping damage within a reasonable time may affect claim eligibility.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including but not limited to:
- Final Sale items.
- Sale or Clearance merchandise.
- Gift Cards.
- Personalized or custom-made products.
- Perishable goods (such as food, flowers, or plants).
- Personal care products.
- Hazardous materials.
- Flammable liquids.
- Gases.
If you have questions regarding a specific item before purchasing, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive a different size or product is to return the eligible item (for domestic U.S. orders only). Once your return has been approved, you may place a new order for the desired item.
International orders are not eligible for exchanges except for items that arrive damaged, defective, or incorrectly shipped.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you may have certain mandatory consumer rights under applicable law.
Where required by law, eligible customers may have the right to cancel or return their order within 14 days of delivery without providing a reason.
To qualify, the item must:
- Be unworn and unused.
- Have original tags attached.
- Be in its original packaging.
- Include proof of purchase.
Nothing in this Refund & Return Policy is intended to limit or exclude any mandatory consumer rights that cannot legally be waived under applicable law.
Refunds
Refunds apply only to eligible approved returns. International orders are not eligible for refunds except as expressly provided under the International Orders section of this policy or where required by applicable law.
We will notify you once we've received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please remember that banks and credit card companies may require additional processing time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved, please contact:
Additional Information
- ONLY ONE USA reserves the right to deny returns that do not comply with this policy.
- Shipping charges are non-refundable unless the return is the result of our error or a verified defective or damaged product.
- We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will become effective immediately upon posting to our website.
- By placing an order with ONLY ONE USA, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
This version keeps your 30-day U.S. return policy, adds strong protections for international orders, clarifies customs and duty responsibility, and maintains language appropriate for an apparel brand selling globally.